by An Amazon driver appeared to be urinating at the end of a customer’s driveway, despite the retail giant claiming workers could “take breaks at their discretion”. Drivers have long complained that they don’t have enough time or opportunity to take bathroom breaks without hurting delivery expectations. Les Watson, 54, and Emma Marsden, 44, kept an eye on their CCTV camera as they waited for their Amazon delivery on Tuesday evening (February 28). But after the van pulled up, they noticed the driver on the ground and worried she might be injured. After receiving their new hair clippers, they went back to the footage and saw that the driver appeared to be taking a sneak pee next to their van. And there was still a puddle in her driveway. Emma said: “We laughed a lot about it later but to be honest we’re still quite shocked. “I mean it’s disgusting. She simply hands over our package. “It was his package anyway, but I made sure he opened it and washed his hands. “I mean I feel like she’s so desperate but she can certainly carry a camping loo or something or go to a pub or whatever to use the loo.” Emma and builder Les from Loughton Essex have Always keep their video surveillance on for security reasons, they said. Emma called Amazon to file a complaint, she said, but gave up when she was told to use an online form. Amazon drivers have previously been reported to urinate into containers in their vans during long shifts due to time constraints. The Guardian reported in 2021 that drivers said they were contacted by supervisors if they stopped for more than three minutes and were allowed to return undelivered items at the end of the day. The Amazon spokesman said: “We have very high standards for the delivery service providers we work with and how they serve customers. We will be in touch with the customer to apologize for the experience and make this right.” “We are committed to ensuring that staff employed by our independent couriers are fairly compensated and treated with respect, and this is reflected in the positive feedback we receive from drivers every day. “We are working to set realistic performance expectations that do not put undue pressure on our partners or their drivers. “We use sophisticated technology to plan delivery routes to ensure drivers don’t receive and drive with too many packages. “Riders will deliver at their own pace and take breaks at their discretion and this will be clearly communicated during practice. “You also have a number of ways to share comments, including escalating challenges to Amazon via a 24/7 hotline that works quickly to investigate any concerns.”
